Crystal MergeX

Crystal MergeX · Player care

A little help.
A lot of care.

Something not quite right in your crystal cavern? The Crystal MergeX development team is here to help.

Last updated: 28 October 2026

Talk to the development team

Crystal MergeX support

Email opens your own mail app. Your message is sent only when you choose to send it.

Help us find the right crystal

When reporting a problem, please include:

  • Your player ID from Settings → Your Player ID, if you have it.
  • Your device model, operating-system version and app version.
  • What happened and what you expected to happen.
  • A screenshot if it helps. Please hide private information first.

We will never ask for your password, one-time codes or authentication tokens.

Your player, your choice

Account & data deletion

Find the in-app steps or request deletion by email if you cannot access the game.

See deletion options

Clear information

Your privacy matters

Learn what data the game uses, what other players can see and how to manage your information.

Read the Privacy Policy

Quick answers

I can’t return to my player.

Use the same Google or Apple sign-in previously linked to that player. Guest players cannot always be recovered after logout or reinstalling. If you still need help, email us with the player ID you used.

My daily reward is not available.

Daily Gems shows the current reward status. Rewards require a linked, verified account and reset at midnight in Thailand. If you see an error, check your connection and try Refresh balance.

How do I change my name or photo?

Open Settings and use the edit button beside your player name, or the camera button on your avatar. Photo access is optional.